Contact Pirehub.

Choose the channel that matches your request and share only the information needed to identify the issue. We accept requests in English and Vietnamese.

LANGUAGESEN / VI

EMAIL FIRST / NO 24-7 HOTLINE

01 / channels

GENERAL & PARTNERSHIPS

General inquiries

Questions about Pirehub, ntanduy.com, service availability, media, partnerships or business matters.

[email protected]

ACCOUNT & TECHNICAL

Technical support

Help with an account, order, domain, cloud service, API or tool on the website.

[email protected] Support form

RESPONSIBLE DISCLOSURE

Security & privacy

Send the initial report to the general address with the affected URL, reproduction steps and observed impact.

[email protected]

02 / before you write

WHAT TO INCLUDE

One complete request beats several duplicates.

Response time depends on urgency and complexity. Pirehub does not operate a 24/7 emergency channel or promise a fixed response time unless a separate agreement says otherwise.

01A concise subject line
02The relevant URL or product name
03What you expected to happen
04What actually happened
05Any non-sensitive request or error ID
06Only the necessary order reference

03 / never send

Do not include passwords, authentication codes, API keys, payment information, identity documents, or another person’s personal data. Do not access accounts you do not control, alter data, disrupt the service, or publicly disclose vulnerabilities before Pirehub has reviewed them.